How Can We Help You?

Creating an account is straightforward. Click the Sign Up button, enter your personal details including your name, email address, and mobile number, select your country of residence, create a secure password, and complete the verification check. A confirmation link will be sent to your email. Once verified your account is activated and you can log in immediately.

You may be unable to create an account if you are under 18 years old, if an account already exists with your details, if our services are not available in your country of residence, or if there is a temporary technical issue. If the problem persists, please contact our support team for assistance.

For security reasons, personal details cannot be updated directly from your account. To request any changes, contact our support team. You may be required to provide verification documents before updates are approved. Changes to sensitive details such as your name or date of birth require additional review.

To update your registered email address, contact our Support Team. A support agent will assist you in initiating the change, and a secure verification link will be sent to your new email address to complete the process.

Dormant account fees apply to accounts that have been inactive for 12 consecutive months. This administrative fee covers the cost of maintaining inactive accounts. To avoid these fees, simply log in periodically or maintain any trading activity. All fee details are transparently outlined in our Terms and Conditions.

Yes, Derayah AI Capital supports corporate and business accounts. Contact our corporate services team to begin. Required documentation typically includes a certificate of incorporation, memorandum and articles of association, list of directors and shareholders, authorisation documents, identification for all authorised individuals, proof of business address, and source of wealth documentation. Additional information may be requested to ensure full regulatory compliance.

Each client is permitted one individual trading account. However, you may open multiple trading sub-accounts under your main account for different strategies or risk profiles. Corporate accounts are treated separately from personal accounts. Contact our support team for guidance on your specific needs.

You may reactivate your account by logging in with your email address and password. If you are unable to log in, please contact our support team via live chat and we will be happy to assist you further. Additional verification may be required depending on how long the account has been inactive.

Click "Forgot password?" on the login page, enter the email address associated with your account, then check your inbox for a password reset link. Click the link to set a new password, then log in using your email and new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team.

Trading is temporarily unavailable during scheduled maintenance to ensure system integrity and performance. We provide advance notification via your dashboard and email. Trading resumes immediately after maintenance is complete and we work to minimise downtime to avoid impacting your activities.

Before closing your account, please ensure you close all open positions and withdraw all remaining funds. Once done, navigate to Account Settings in your Client Portal and select Close Account. Please note that account closure is permanent. If you need assistance or have concerns, please contact our support team before proceeding.

You can unsubscribe by going to your Personal Details page in your account settings and unchecking the option that says "Get updates about Derayah AI Capital products, services and events." You can also click the unsubscribe link at the bottom of any marketing email we send you.

You do not need to verify your account unless prompted. If verification is required, we will contact you via email with clear instructions on how to submit the necessary documents. You can also proactively verify your account at any time to ensure seamless access to all platform features and higher transaction limits.

Verification is typically required before your first withdrawal, when updating personal information, when your account reaches certain activity thresholds, or when triggered by our compliance systems. For EU accounts, verification is required before trading. We will notify you through your Client Portal when verification becomes necessary.

When prompted, log in to your account and navigate to Account Verification. Select Proof of Identity or Proof of Address and follow the on-screen instructions to upload your documents. Please note that these pages will not be visible if your account does not currently require verification. You will receive an email confirmation once the review is complete.

Proof of Identity: A valid government-issued document such as a passport, national ID card, or driver's licence. Your document must clearly show your full name, photograph, date of birth, and expiry date.

Proof of Address: A recent document issued within the last 3 to 6 months showing your name, current residential address, and the issuing authority. Accepted documents include utility bills, bank statements, municipal tax bills, official government letters, and tenancy agreements.

If you hold an EU account, verification is required before trading. For non-EU accounts, trading is permitted as long as you have not been prompted to verify your account. Unverified accounts may have limits on deposit amounts and withdrawal access until verification is complete.

Verification is a regulatory requirement under Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. It helps prevent financial crimes, protects your account from unauthorised access, ensures compliance with international financial regulations, maintains platform integrity, and safeguards the broader financial system. Once complete, you gain full access to all platform features and services.

Our compliance team typically reviews documents within 24 hours on business days. During high-volume periods, processing may take up to 3 business days. You will receive an email notification once verification is complete. You can also check your verification status at any time in the Client Portal under Account Verification Status.

Documents are typically declined when they are unclear or blurred, expired or invalid, do not match your account details, are cropped or missing essential information, or are the incorrect document type. You will receive specific instructions on how to correct the issue. Simply resubmit following the guidelines provided. Contact our support team if you need further assistance.

Copy trading allows you to automatically replicate the trades of experienced, verified strategy managers in your account in real time. When the strategy provider opens a position, the same position is opened in your account proportionally to the capital you have allocated. When they close it, yours closes too — with no action required on your part.

Log in to your Derayah AI Capital account and navigate to the Copy Trading or Covesting module. Browse the list of verified strategy managers and review their performance statistics including total return, win rate, maximum drawdown, and risk score. Select a manager, choose how much capital to allocate, and confirm. Trades will begin copying automatically from that point forward.

Yes, you can copy multiple strategy managers simultaneously. This allows you to diversify your copy trading portfolio by following different providers with various trading styles and risk levels. Each strategy operates independently within your account. We recommend diversifying across multiple managers rather than allocating all your capital to a single provider.

A performance fee is a percentage set by the strategy manager and charged as a service fee on profits generated from their strategy. It is only charged when the strategy manager makes a profit on your copied trades — meaning you only pay when you earn. The performance fee rate is clearly displayed before you start copying any strategy. No fee is charged on losing periods.

No, profits are never guaranteed in copy trading. While following experienced traders can provide access to proven strategies, all trading involves market risk and past performance does not guarantee future results. You can make profits or losses depending on market conditions and the strategy manager's performance. Always review a manager's full track record and risk score before allocating capital.

If the strategy manager incurs a loss, the same proportional loss will be reflected on your account. No performance fee is charged during losing periods. You can choose to stop copying the strategy at any time if you wish to limit your exposure or if the manager's performance no longer meets your expectations.

Yes, you maintain full control at all times. You can stop copying any strategy manager instantly from your copy trading dashboard. If you stop when the market is open, open positions will be closed immediately. If you stop when the market is closed, positions will be closed as soon as the market reopens. Your allocated funds will be returned to your available balance.

If you already have funds in your trading balance, go to the Copy Trading dashboard and select Add Funds or Transfer to allocate the amount you wish to copy trade with. If you do not have funds available, go to the Deposit section, select your preferred payment method, and follow the on-screen instructions. Once funds are available in your account, you can allocate them to your chosen strategy manager.

Derayah AI Capital supports multiple payment methods including e-wallets (Skrill, Neteller, and other region-specific options), cryptocurrency wallets (BTC, ETH, USDT, and other major coins), bank wire transfers, and online banking solutions. Available methods vary by region and are displayed in your Client Portal when you navigate to the deposit or withdrawal section.

Deposits: E-wallets are processed instantly to 15 minutes. Cryptocurrency deposits require network confirmations and typically take 15 to 60 minutes. Bank transfers take 1 to 3 business days.

Withdrawals: Our internal processing is completed within 24 hours on business days. Actual receipt time then depends on your payment provider or bank. E-wallet withdrawals are usually received within hours. Bank transfers may take 2 to 5 business days.

Minimum amounts vary by payment method. The lowest minimum for e-wallets is the equivalent of $10 USD. Bank transfers typically have a minimum of $100 equivalent. Maximum amounts also vary by method and your account verification level. Specific limits for each payment method are displayed in your Client Portal before you initiate a transaction.

Derayah AI Capital does not charge fees for deposits or withdrawals. However, your payment provider or bank may apply their own transaction or currency conversion fees. We recommend confirming any potential fees with your payment provider before initiating transactions. All applicable charges are transparently displayed before you confirm any transaction.

For security purposes, withdrawals are generally processed back to the original funding source. You can add multiple verified withdrawal methods to your account. Requests to withdraw to a different account are possible under exceptional circumstances and require supporting documentation, compliance review, and approval. Contact our support team for assistance with alternative withdrawal requests.

Yes, but only once your trading turnover exceeds 25 times the deposit bonus value. The bonus is designed to help you explore our trading platforms. Any profits generated from your trading activity may be withdrawn at any time without restrictions.

Cryptocurrency deposits are credited to your account after the blockchain network confirms the transaction. The confirmation time varies depending on the specific cryptocurrency and current network congestion. Most major coins such as Bitcoin and Ethereum are credited within 15 to 60 minutes under normal network conditions.

Yes, you can use any cryptocurrency wallet including Binance to make a deposit, as long as the wallet supports the blockchain network we are using for that specific cryptocurrency. Always verify that you are sending on the correct network before confirming any transaction to avoid loss of funds.

No. Fund transfers can only be made within your own accounts. Transfers to third-party accounts are not permitted under our terms and conditions and regulatory requirements. If you need to send funds to another person, you must withdraw to your own bank account or wallet first and then send from there.

Delays can occur due to banking hours, weekends, public holidays, high network congestion (for crypto), or additional security checks. First check your transaction status in the Client Portal. If the delay exceeds the expected timeframe, contact our 24/7 support team with your transaction reference number and we will investigate and assist you immediately.

To cancel a pending withdrawal, go to the Withdrawal section in your Client Portal, click Review Pending, and select the transaction you wish to cancel. Click Yes to confirm the cancellation. Your funds will be returned to your account balance immediately. Please note that withdrawals which have already been authorised and processed cannot be cancelled.

Phishing is a cyberattack where scammers impersonate legitimate companies to steal personal information such as passwords or banking details. They create fake emails, social media profiles, websites, and phone numbers designed to look authentic. Warning signs include unexpected requests for personal information, urgent pressure to act immediately, suspicious links or attachments, email addresses that do not match the official domain, and offers that seem too good to be true.

Follow these five rules: Do not instantly click on links or download files from unknown sources. Do not share your personal information, passwords, or financial details with anyone. Do not act immediately when being pressured or given urgent deadlines. Do not respond to suspicious emails, calls, or messages claiming to be from Derayah AI Capital. Do not hesitate to contact our Customer Support team directly if you have any doubts or concerns about a communication you received.

Your account can be compromised if you share your login credentials with others, use public or unsecured Wi-Fi networks, click on unofficial links or download files from unknown sources, use a weak or reused password, or have not enabled two-factor authentication. Regularly updating your password and enabling 2FA are the two most effective steps you can take to protect your account.

Act immediately: change your Derayah AI Capital password and any other accounts using the same credentials, enable two-factor authentication if not already active, contact our support team with all available evidence including screenshots of the scam, run a full antivirus and anti-malware scan on all your devices, and monitor your accounts closely for any further suspicious activity. Report the incident to your local cybercrime authority as well.

No. Derayah AI Capital will never ask for your password, full credit card number, or other sensitive security credentials via email, phone, or any other channel. If you receive any communication requesting this information, do not respond and report it to our support team immediately. Legitimate support requests will only be made through our official verified channels.

All genuine communications from Derayah AI Capital come from our official verified email domain, through your encrypted Client Portal notifications, or via our live chat system. If you are unsure whether a communication is genuine, do not click any links or provide any information. Instead, log in directly to your Client Portal or contact our support team through the official website to verify.

Yield plans are professionally managed portfolios that invest across multiple asset classes including cryptocurrencies to generate consistent returns. They are designed and managed by our investment team using sophisticated portfolio allocation and risk management strategies. Yield plans allow you to earn passive returns on your crypto holdings without actively trading.

Returns are calculated based on the plan's performance and expressed as an Annual Percentage Yield (APY). Depending on the specific plan, returns can be compounded or distributed periodically — daily, monthly, or quarterly. All performance calculations and return distributions are transparently displayed in your account dashboard with detailed breakdowns.

Durations vary by plan, typically ranging from 1 month to 24 months. Some plans offer flexible terms with early withdrawal options, while others have fixed durations optimised for specific market conditions. Each plan clearly specifies its duration and any terms for early redemption before you commit your funds.

Early withdrawal availability depends on the specific plan. Some plans allow early redemption subject to applicable fees or penalties, while others have fixed terms that do not permit early withdrawal. Flexible plans typically require advance notice and may apply a redemption fee. All early withdrawal terms are clearly stated before you invest in any yield plan.

Supported cryptocurrencies vary by plan. Common options include Bitcoin (BTC), Ethereum (ETH), and major stablecoins such as USDT and USDC. Each plan clearly displays which cryptocurrencies are accepted and the applicable APY rates. You can view all available plans and their supported assets in the Yield section of your Client Portal.

No, returns on yield plans are not guaranteed. While our plans are professionally managed with sophisticated risk management strategies, all investments carry market risk and the value of your investment can go down as well as up. Displayed APY rates are indicative and based on historical performance. Past returns do not guarantee future results.

Our Affiliate and Introducing Broker (IB) programmes provide opportunities to earn when you refer clients to Derayah AI Capital. Affiliates earn a one-time commission for each qualified trader they refer who registers and makes their first deposit. The IB Programme rewards partners with a percentage of the spread revenue generated by their referred clients' ongoing trading activity. Both programmes are available through the partner portal.

Anyone can join our partner programme with no minimum requirements to start. Simply register for a partner account, receive your unique referral link, and begin promoting Derayah AI Capital. As you refer more clients and generate commissions, you will automatically progress through our partner tiers, unlocking additional benefits and higher commission rates.

Our partner programme offers a multi-level commission structure. You earn commissions from every trader you refer directly. There are no limits on the number of partners you can refer or the amount you can earn. Commissions are calculated based on the trading activity of your referrals and paid on a monthly basis. Specific commission rates are displayed in your partner dashboard.

Commission payments are processed monthly, typically within the first 10 business days of each month. You can withdraw commissions via bank transfer, e-wallets, or cryptocurrency. There is no minimum withdrawal amount and we offer multiple payout options with fast processing times. All commission earnings are tracked in real time in your partner portal.

Our partner tier system has multiple levels based on your referral performance. Each tier offers increased commission bonuses and additional benefits. Tier status is reviewed regularly and you advance automatically when you meet the criteria. Higher tier partners also receive dedicated support, exclusive marketing materials, and priority assistance from our partner management team.

Yes. Our partner portal provides real-time tracking of all your referrals, their registration and trading status, and your commission earnings. You can monitor click-through rates, conversion statistics, pending commissions, and full payment history through comprehensive analytics and reporting tools available 24/7 in your partner dashboard.

Your referred clients receive the same premium 24/7 multilingual support as all Derayah AI Capital clients, accessible via live chat, email, and phone. We handle all client support so you can focus on promotion while your referrals receive excellent service. As a partner you also have access to dedicated partner support for any programme-related enquiries.

The spread is the difference between the buy (ask) price and the sell (bid) price of a trading instrument. When you open a trade, you immediately start slightly in negative territory because you buy at the ask and can only immediately sell at the bid. Tighter spreads mean lower entry costs. Spreads vary by instrument and widen during low-liquidity periods and around major news events. On major forex pairs like EUR/USD, spreads are typically very tight.

An overnight funding fee, also called a swap or rollover fee, is charged when you hold a leveraged CFD position open past the daily cut-off time (typically around 10 PM GMT). The fee is based on the size of your leveraged position and the applicable interbank interest rate differential for the instrument. Long-term traders must factor these costs into their return calculations. Swap rates for each instrument are available in the instrument specifications in your trading platform.

The required margin is calculated using the formula: Required Margin = (Position Size × Contract Size × Current Price) ÷ Leverage. For example, to open a 1 standard lot EUR/USD position (100,000 units) at 1.1000 with 1:100 leverage, the required margin is (100,000 × 1.1000) ÷ 100 = $1,100. Your trading platform will automatically calculate and display the required margin before you confirm any trade.

A margin call occurs when your account equity falls below the required maintenance margin level. Your broker notifies you to deposit additional funds. If you do not respond and losses continue, your positions may be automatically closed to prevent your account from going into a negative balance. To avoid margin calls, use appropriate leverage, always set stop-losses on every position, and never allow a single trade to consume more than 1–2% of your account balance in potential loss.

Derayah AI Capital supports all standard order types including Market Orders (executed immediately at the best available price), Limit Orders (executed only at your specified price or better), Stop Orders (trigger a market order when a price level is reached), Stop-Loss Orders (automatically close a position at a defined loss level), Take-Profit Orders (automatically close a position when your profit target is hit), and Trailing Stop Orders (a stop-loss that moves with the price to lock in profits).

Derayah AI Capital operates a best execution policy, meaning we always seek to provide the most favourable outcome for your orders taking into account price, speed, and likelihood of execution. Market orders are executed at the best available price at the time of submission. During periods of high volatility or low liquidity, there may be slight differences between the quoted price and the execution price — this is known as slippage.

For swaps calculated in points: Volume in lots × Contract size × Point size × Swap rate. For swaps calculated as a percentage: (Volume in lots × Contract size × Rollover price) × (Swap rate ÷ 100) ÷ 360. Point size equals 1 divided by 10 to the power of the instrument's digits value, which you can find in the instrument specification table in your trading platform. Exact swap rates for each instrument are displayed in the platform.

Yes, this is standard across the trading industry. Different platform providers use different session timing systems, which means candle formation on 4-hour and higher timeframe charts may appear slightly different when comparing across platforms. The underlying market data and prices are identical — only how price data is grouped into candles differs. This is a visual difference and does not affect trade execution or pricing.

Yes, Derayah AI Capital operates under strict regulatory oversight ensuring adherence to the highest standards of client protection, financial transparency, and operational integrity across all our services. Our regulatory licences ensure that we maintain segregated client funds, meet capital adequacy requirements, and operate under binding codes of conduct that protect our clients at all times.

Client funds are held in segregated accounts at reputable tier-1 financial institutions, completely separate from Derayah AI Capital's operational accounts. This segregation ensures your funds remain protected and available for withdrawal at any time. We never use client funds for business operations, maintaining the highest standards of financial security and transparency.

Our customer support team is available 24 hours a day, 7 days a week through live chat, email, and phone. We are committed to responding to all enquiries promptly and providing professional, multilingual support to clients worldwide. For non-urgent matters, you can also find answers in this Help Centre at any time.

You can reach our support team through the live chat widget available on all pages of our website and platform, by emailing us at support@derayahaicapital.com, or through the Contact Us page on our website. Our team is available 24/7 and typically responds to enquiries within minutes via live chat.

Yes, Derayah AI Capital offers a free demo account that allows you to practise trading in real market conditions with virtual funds — with no real money at risk. The demo account provides access to the same instruments, tools, and features as a live account. It is an ideal environment for beginners to learn and for experienced traders to test new strategies before committing real capital.